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COVID-19

UPDATE 22nd July 2020

USE OF MASKS In relation to the most recent Covid-19 restrictions being enforced we would like you to know it is business as usual for us. We can continue to see all patients and will notify you immediately if this changes.

As of Thursday 23rd July, the State Government has advised wearing of masks has become mandatory throughout Melbourne and Mitchell Shire. This includes patients, parents/carers, 818 Dental staff, contractors and delivery persons who may visit our clinic. Exceptions are children under 12 years of age and people with a medical condition.  

As ​always, our first priority is the health and safety of our 818 Dental Community. Our preference is for patients to come in on their own for appointments. If a parent/carer chooses to attend the appointment, we ask kindly that you bring your own mask and have in place prior to entering the Practice. Please keep the mask on for the duration of the appointment and until you exit the building. Patients will only remove their mask when being treated and need to re-apply afterwards. We also ask that you take your mask with you to dispose of appropriately.

Unfortunately due to limited supply, 818 Dental is unable to provide a mask for you. Your mask does not need to be a hospital-grade mask. It can be a scarf, a bandana or a homemade washable mask.

As you know we use masks here at 818 Dental on a daily basis. Here is a video link where Dr Lloyd explains some important points of the correct usage of masks. 

Click here: https://www.youtube.com/watch?v=dvSepvhuW2A&feature=youtu.be

UPDATE 18th May 2020

DENTAL RESTRICTIONS HAVE NOW BEEN REVERTED BACK TO LEVEL 1

We are now working hard at 818 catching up on many of those appointments from the last few weeks now that we can safely complete all dental procedures.
Overwhelmingly people have been happy to be back which is something we don’t always see – people very happy to see us!!

Please remember we can only have 6 people in the reception area at the one time so to assist us please: 

  • Attend on time.
  • Let reception team know you have arrived – you can wait in your car if you prefer.
  • Leave siblings/ friends etc in the car or home. If they have an appointment as well, let them wait outside or in the car until the first appointment is completed.
  • Please brush your teeth prior to attending 818 Dental. We have also implemented pre treatment mouthwash.
  • Feel free to bring your own sunglasses in for your eye protection.
  • Please use the hand sanitiser as you enter & leave and try to avoid touching walls, surfaces throughout the office etc.
  • We offer minimum touch transactions too. You can even BYO a pen if your prefer.
  • Our magazines, play station kiosk and refreshment area remain closed until further notice.

UPDATE 27th March 2020

ANOTHER WEEK HAS PASSED AND 818 DENTAL IS NOW BACK, WELL ALMOST…

Level 2 Restrictions
Due to a reduction to level 2 restrictions for dentistry, we can now safely complete most dental procedures. Please call or email reception@818dental.com.au if you would like an appointment and our front office team will guide you through our protocols.
We are here and more than happy to help you.
 
If you already have an appointment scheduled, we will call you prior to discuss your treatment and confirm.  Naturally over the phone you will be asked the normal medical clearance questions regarding travel/ quarantine/ symptoms and possible exposure risks before you visit the clinic. We have reduced scheduling and made slightly longer appointments to reduce the traffic flow, so please assist us by being flexible with your scheduling and calling back if required.

We can only have 6 people in the reception area at the one time so to assist us please: 

  • Attend on time.
  • Let reception team know you have arrived- you can wait in your car if you prefer.
  • Leave siblings/ friends etc in the car or home. If they have an appointment as well, let them wait outside or in the car until the first appointment is completed.
  • Our magazines, play station, kiosk and refreshment area remain closed until further notice.
  • Please brush your teeth prior to attending 818 Dental. We have also implemented pre treatment mouthwash.
  • Feel free to bring your own sunglasses in for your eye protection.
  • Please you the hand sanitiser as you enter & leave and try to avoid touching walls, surfaces etc.
  • We offer minimum touch transactions too.

We would like to remind you that if you have any flu like symptoms, cough, sore throat or fever, or have been in contact with an active COVID-19 affected person in the last 2 weeks, please reschedule your appointment before coming to our clinic.

UPDATE 22nd March 2020

WE ARE OPEN FROM 27TH APRIL FOR MOST DENTAL PROCEDURES
The government and the ADA have now reduced the restrictions on dental treatment. We are now back to level two restrictions. This means we can now safely complete most dental procedures. If you need an appointment please call 9509 1883 or email reception@818dental.com.au and our front office team will guide you through our protocols. We are still calling patients a week out from pre booked appointments to discuss scheduled dental treatments.

COVID PROCESSES

To ensure the safety of our patients and ourselves we have implemented new COVID-19 protocols in addition to our already strict sterilisation procedures.

– Longer appointments so there is no one in reception before you.

– Remember, try not to touch the door handles as you enter!

– Physical spacing, hand sanitisers etc are now the norm everywhere – we have them too!

– In the surgeries we have extra PPE – additional plastic barriers, masks, wipe downs and a pre-treatment mouth wash.  

-Naturally over the phone you will be asked the medical clearance questions regarding travel/ quarantine/ symptoms and possible exposure risks before you visit the clinic

-Do not hesitate to contact the clinic if you require any assistance. Stay Safe!

UPDATE 14th March 2020

WE ARE OPEN FOR EMERGENCIES

Dr Lloyd or Dr Shymal are available on their mobile phones. If you are in any pain or discomfort please don’t hesitate to call.

And for any dental queries call reception on 9509 1883 or email reception@818dental.com.au

To ensure the safety of our patients and us we have implemented new COVID-19 protocols in addition to our already strict sterilisation protocols, so we can assist you with any dental emergencies.

You will notice:

-Longer appointments so one in reception before you & remember try not to touch the door handles as you enter!

-Physical spacing, hand sanitisers etc are now the norm everywhere – we have them too!In the surgeries we have extra PPE – additional plastic barriers, masks, wipe downs and a pre-treatment mouth wash

-Naturally over the phone you will be asked the medical clearance questions regarding travel/ quarantine/ symptoms and possible exposure risks

Video conferencing – NEW!

Start a conversation with your practitioner now…. Book in for a free video consultation regarding any queries you may have. Email reception@818dental.com.au to book in a convenient time.

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